Questions about games, payments, your account or the website? Our support team is available to help with account-related issues, technical concerns and general feedback. Choose the contact channel that suits your enquiry. For account assistance, include your registered email address and a brief description of the issue. Please do not send your password or full payment details. Customer support is available 24/7. General and affiliate enquiries are handled Monday to Friday during Australian business hours.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Telephone | +61 2 8317 4962 |
| Customer support hours | 24/7 |
| General and affiliate enquiries hours | Monday to Friday, 09:00-18:00 AEST |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include your up-to-date contact details so we can identify your request and get back to you. If you’re attaching documents, briefly explain what they relate to. Missing details may delay a reply.
Send us a message
Response Time
Live chat is available 24/7 for quick questions, and you can email us if you need to send more detail. Most support enquiries are answered within one business day. More complex issues may take longer, depending on the nature of the request and what information is needed to resolve it. You can reply to the same conversation with any updates.
Feedback
Have feedback, a suggestion or an idea for the website? Send it through and let us know what would make things easier, from finding games to using your account on mobile. Every message is reviewed carefully, and your comments help us improve the service and make the website work better for you. We appreciate you taking the time to share your thoughts.